Return Policy

At BHGDIY.com, we want you to be completely satisfied with every purchase you make to bring your creative ideas to life. We understand that sometimes an item may not be exactly what you expected. That's why we've created a clear and fair return policy.

1. General Policy

You may return most new, unused items within 30 days of delivery for a full refund or exchange.

To be eligible for a return, your item must meet the following criteria:

  • It must be in its original, unused condition.
  • It must be in the original packaging with all tags and accessories included.
  • A receipt or proof of purchase is required.

2. Non-Returnable Items

Due to the nature of DIY products, the following items are exempt from being returned:

  • Digital Products: Downloadable files such as patterns, e-books, or video courses.
  • Sale / Clearance Items: Any products marked as "Final Sale" or "Non-Returnable."
  • Cut or Altered Materials: Fabric, ribbon, or rope cut to a custom length; wood or other materials that have been customized.
  • Custom-Ordered Products: Items that have been personalized or made specifically to your order.
  • Opened Liquids: Paints, glues, dyes, or any chemicals where the seal has been broken.
  • Gift Cards.

3. How to Initiate a Return

To ensure a smooth return process, please follow these steps:

Step 1: Contact Us Email our customer support team at support@bhgdiy.com with the subject line "Return Request - Order #[Your Order Number]".

In the email, please provide:

  • Your order number.
  • The name of the item(s) you wish to return.
  • The reason for the return.

Step 2: Receive Instructions Our team will respond within 1-2 business days with detailed instructions and the return shipping address.

Step 3: Pack and Ship Please pack the item carefully to prevent damage during transit. You are responsible for return shipping costs (unless the item is faulty or incorrect). We recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your returned item, we will send you an email notification.

  • If your return is approved, your refund will be processed.
  • A credit will automatically be applied to your original method of payment within 5-7 business days.
  • Please note, original shipping costs are non-refundable.

5. Faulty, Damaged, or Incorrect Items

We carefully inspect all items before shipping. However, if you receive a faulty, damaged, or incorrect item, please contact us at support@bhgdiy.com within 7 days of receiving your order.

Please include clear photos of the issue. We will cover all shipping costs for a replacement or issue a 100% refund for your order.

Questions?

If you have any questions about our Return Policy, please don't hesitate to contact us at support@bhgdiy.com. The BHGDIY.com team is always here to help!